Learn what exactly phone support includes inside the web hosting world.
You'll find plenty of shared hosting providers out there, but most of them are resellers who have limited resources, especially when it comes to support. A good way to distinguish them is the option to reach the company over the telephone. The level of support that you can receive via this particular way of communication varies depending on the provider - some provide you with professional phone support, others offer general and customer support only because some matters are more time-consuming and it is a lot less difficult to be resolved through a support ticket, especially if the issue needs to be escalated. However, it's good to know that you can always get in touch with your website hosting provider because there're lots of small-scale matters which can be taken care of effortlessly and in a very timely manner through a call, not mentioning that you're able to get additional information about the services before you become a client.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there will always be someone to assist you if you have any questions about the semi-dedicated server plans that we provide. Whether you wish to find out more about our packages, you have a billing issue or some general issue, you can give us a call. Despite the fact that some more complicated matters could need a support ticket in order to give some time to our technical support team to investigate, we will help you with lots of tech questions on the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the United States, the UK and Australia, we have local phone lines in all of these countries as well. If you're in another country, we also have a global number where you are able to get in touch with us.