A ticketing system is the most common means of correspondence that web hosting providers offer to their customers. It’s most often part of the billing account and is the most effective way to deal with an issue that takes a certain amount of time to examine or that needs to be forwarded to a system administrator. In this way, all replies given by either side will be stored in the very same location in case someone else wants to work on the issue at hand and the info in the ticket will be accessible to all parties. The negative aspect of using a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, so you’ll need to log in and out of no less than two accounts in order to do a specific task or to reach the hosting company’s client support staff. If you’d like to manage a couple of domains and each one of them is hosted in a separate account, you will have to use an even larger number of accounts at the same time. Additionally, it may take a considerable span of time for the hosting provider to answer your ticket request.
Integrated Ticketing System in Semi-dedicated Servers
We find it far more convenient to manage everything from one location, so we’ve implemented a trouble ticket system into the in-house built Hepsia Control Panel, which is available with each and every semi-dedicated server plan. This will allow you to handle the communication with our customer support staff together with your web content, which goes to say that you won’t need to remember an additional username for another admin interface. You’ll be able to submit a new ticket or to track down the status of an old one with less than a few mouse clicks whilst you are browsing the files within your semi-dedicated account. Furthermore, you can search through older tickets using an intelligent search box or check applicable knowledge base articles, which include solutions to commonly encountered challenges. The built-in trouble ticket system is strictly monitored 24-7 with the maximum ticket response time being only 1 hour, so there’ll always be someone to help you out.