Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • The Help Center incorporated into our Online Control Panel features a selection of help articles and regularly asked questions. Aimed at fixing any common problem that you could possibly chance upon, they are contributed by our support team of qualified technicians.

  • Top quality support service

  • Instructional Videos

  • If you’d rather see how an action is carried out or how an issue is remedied, instead of just reading about it, then have a look at our selection of how–to video tutorials. They address many different issues and will help you swiftly learn how to work with our Online Control Panel.

  • Intuitive help center

  • A Sixty–Minute Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 client support service and include a 60–minute response time guarantee. Our capable support engineers will be available 24 hours a day and will fix any problem that you might possibly have within maximum sixty minutes after the support ticket submission. In most instances, an answer will be given to you in less than 20 minutes.