The accessibility to the customer and tech support that a shared hosting company offers can tell you a lot for the services they supply as well. In the event that you are allowed to use only e-mails or tickets, you have most probably discovered a reseller and not the hosting provider. If this is the case, you'll probably have to wait for several days so as to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may need to get in touch with the real website hosting company for extra assistance. If the supplier can provide several ways of communication with fast response time that are available at any time, they're almost certainly the top provider, not a reseller. Which means that you will receive prompt assistance and quality support since they will have instant access to the servers where your account is. No matter what the issue - sales or technical, it's always much better to have the option to get hold of your hosting company directly through your favourite method of communication.

24/7 Customer Support in Semi-dedicated Servers

All the Linux semi-dedicated hosting service that we offer include 24/7 customer and technical support, so no matter what problem you experience, you are able to contact us and we will assist you right away. The guaranteed answer time for each email message or ticket that you open from your Hepsia hosting Control Panel is 1 hour; typically the response time rarely exceeds twenty minutes. In addition, we have phone support with multiple local numbers internationally plus a live chat, which means that you're able to get in touch with us and get additional information about our services even if you do not have an account yet. We are able to assist you with nearly any question or an issue you have - payment methods, package specifications, email configuration, web hosting account settings, etc. If you use our services, you won't ever encounter an issue where you need to wait for a couple of days to get an issue solved like you'll have to do with a lot of other suppliers.

24/7 Customer Support in VPS Servers

When you use our VPS web hosting service, you won't need to wait for more than 1 hour so as to get help for any issue that you may encounter with the server or the software that comes pre-installed with it. We warrant this short reply time for all support tickets which you open through your billing Control Panel or emails which you send to our technical support team. In addition, we have local telephone numbers in a number of countries around the world and a live chat service where we can easily help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 via the numerous ways of communication, so whatever your question or issue is, there'll always be somebody to help you out right away. If you need help with third-party software, which you cannot install or which gives you problems, you're able to benefit from the Managed Services upgrade package that we provide for all of the VPS plans.

24/7 Customer Support in Dedicated Servers

With a one-hour maximum answer time warranty, you will enjoy lightning-fast support when you purchase a dedicated server through our company. Our customer and tech support teams are online 24/7/365, so if you open a ticket from your billing account or you send an email message regarding any issue with your server or the pre-installed software on it whatever the time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the more suitable option when the matter involved requires more time to be resolved or when it has to be given to our administrators, since it's much easier to monitor the communication sent on both sides. For general, billing and sales issues/inquiries, you can give us a call or talk to a live representative employing our chat service. If you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 as well.