A Sixty–Minute Response Guarantee
We offer a sixty–minute response time guarantee for each ticket or email that you submit to the client care team. We will quickly respond to all typical enquiries and forward the issue to our server administrators if any further assistance is needed. If you order our Managed Servers package, we will complete any of the included server administration services at a time that has been discussed with you upfront.
An Outstanding Help Desk Support Service
- We’ll be at your disposal 24–7 to answer any questions that you may have regarding our Online Control Panel and any of the apps that we have preinstalled for your convenience on the dedicated web hosting server. In case you also need help handling server management procedures, order our Managed Servers package, which includes data backup hard disk drive space, OS updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation services.
An Easy–to–Navigate Help Area
We have provided the Online Control Panel with an extensive knowledge base, which includes detailed explanations of its features and functionalities. Besides, we have shot detailed video tutorials that will further teach you how to carry out a specific action or resolve a typically experienced problem. The help articles and the video tutorials are readily accessible from each Online Control Panel section via the Help and Videos buttons situated in the upper right corner.