One-Hour Response Guarantee in Semi-dedicated Servers
Our customer support team representatives will be at your service all the time and they will respond to any support ticket that you send via your web hosting Control Panel within no more than 60 minutes. The ticket response time is guaranteed irrespective of whether you’ve got a generic query relating to your semi-dedicated server or you experience a certain challenge and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to help you, as we’re available 24x7x365 to cope with any technical, general or billing issue. In case you contact us about anything that’s within our capability, we’ll solve it before we reply to you, which means that you won’t have to wait for hours or even days while the problem lingers. If there’s something that you have to do on your end, we will supply you with the required details – what workable solutions to try out, what steps to take, etc.