In case you are a site owner, a problem could always appear and it does not automatically have to be connected to the hosting service. For example, something might go wrong when you update an app or some critical data can be modified or deleted by chance. Regardless of what the nature of the problem might be, you will have to touch base with the respective client service staff and request them to recover a backup or to assist you in dealing with the problem that you’re encountering. How fast they will do this will predetermine the amount of time that your websites will be down. For given sites such as community sites or Internet shops, a continuous outage period can too often mean losing visitors and money. Thus, it is important for you to use the services of a company that provides not only a very good support service, but also a fast one.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer support team representatives will be at your service all the time and they will respond to any support ticket that you send via your web hosting Control Panel within no more than 60 minutes. The ticket response time is guaranteed irrespective of whether you’ve got a generic query relating to your semi-dedicated server or you experience a certain challenge and for most issues you won’t have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to help you, as we’re available 24x7x365 to cope with any technical, general or billing issue. In case you contact us about anything that’s within our capability, we’ll solve it before we reply to you, which means that you won’t have to wait for hours or even days while the problem lingers. If there’s something that you have to do on your end, we will supply you with the required details – what workable solutions to try out, what steps to take, etc.